KINDNESS, PATIENCE & RESPECT: THE SECRET TO HOSPITALITY SUCCESS
Gallagher’s Steakhouse is a 90 years plus institution for steak lovers in NYC; highly recommended if you've not been.
A recent visit sitting at the bar provided the opportunity to spend time with career bartender Stuart, picture above.
Whilst only at Gallagher’s 2 years the topic of suggestions for long term success in hospitality came up.
Stuart offered 3 pieces of advise gleaned from a lifetime of dealing with guests, colleagues and daresay friends and family too:
KINDNESS, PATIENCE AND RESPECT.
The race to become technically proficient in as little time as possible for many is the key to becoming successful bartenders, maybe they’re right, yet on a more human level doesn't kindness, patience and respect lay at the center of what it means to deliver memorable hospitality experiences that guests crave?
What do you think?
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